Post by account_disabled on Feb 25, 2024 3:19:10 GMT
Employees will know that “that” is important to the company or institution where they work. Define the standards for application, measurement and evaluation of excellence in customer service. It is not simple rules and practices are required, the details of which produce stellar moments for clients. To begin with, neurolinguistics offers us several points: When you arrive at the company, do you greet with a big smile and with phrases with a high positive impact? Empathyly put on “the lady of the house apron” and arrive a few minutes before check-in time.
The objective is to greet the majority of your collaborators with an affectionate handshake. Accompany your non-verbal expression with phrases that are far from “good morning.” Replace this communication with messages such as “Have Whatsapp Number List a great time. What great work you have been doing. Congratulations!" A good exercise: A couple of weeks a year, let the staff who do not have direct contact with the client occupy the quality service spaces. Employees in the financial and systems areas, middle management and area management will learn the importance of the work they do for clients.
With this, “inspiration” in the service is not lost, and the possibilities of implementing Kaizen in the areas of customer relations are expanded. It is necessary to avoid “demanding quality in customer service” and only evaluate the amount of sales achieved. This is a common pitfall when service excellence is a fad or not ingrained in the hearts and attitudes of staff. In some public health institutions, doctors and support staff are required to treat users with “quality and warmth.” The problem comes when the only thing that is evaluated is the number of consultations granted.
The objective is to greet the majority of your collaborators with an affectionate handshake. Accompany your non-verbal expression with phrases that are far from “good morning.” Replace this communication with messages such as “Have Whatsapp Number List a great time. What great work you have been doing. Congratulations!" A good exercise: A couple of weeks a year, let the staff who do not have direct contact with the client occupy the quality service spaces. Employees in the financial and systems areas, middle management and area management will learn the importance of the work they do for clients.
With this, “inspiration” in the service is not lost, and the possibilities of implementing Kaizen in the areas of customer relations are expanded. It is necessary to avoid “demanding quality in customer service” and only evaluate the amount of sales achieved. This is a common pitfall when service excellence is a fad or not ingrained in the hearts and attitudes of staff. In some public health institutions, doctors and support staff are required to treat users with “quality and warmth.” The problem comes when the only thing that is evaluated is the number of consultations granted.